{"id":14021,"date":"2024-04-01T15:59:55","date_gmt":"2024-04-01T15:59:55","guid":{"rendered":"https:\/\/aidgroup.ge\/?page_id=14021"},"modified":"2024-04-01T18:24:08","modified_gmt":"2024-04-01T18:24:08","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/aidgroup.ge\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-22bbe1d elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"22bbe1d\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca77271\" data-id=\"ca77271\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-c0f69f8 elementor-widget elementor-widget-wd_text_block\" data-id=\"c0f69f8\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"wd-text-block reset-last-child text-left color-title\">\n<ol>\n<li>\n<h2><strong><u>Conditions for returning products\/goods:<\/u><\/strong><\/h2>\n<\/li>\n<\/ol>\n<ul>\n<li>By following the rules defined by the Georgian legislation (\u201cOn Protection of Consumer Rights\u201d, which entered into law on June 1, 2022), products\/goods can be returned within 14 calendar days.<\/li>\n<li>The company has the right not to return the products\/goods if no more than 14 calendar days have passed.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ol>\n<li value=\"2\">\n<h2><strong><u>Rules for returning products\/goods:<\/u><\/strong><\/h2>\n<\/li>\n<\/ol>\n<ul>\n<li>When returning the product\/goods, the product\/goods must be accompanied by all accompanying parts and documents (if any) given at the time of purchase.<\/li>\n<\/ul>\n<p>Company e-mail To the mail address:\u00a0<a href=\"mailto:info@supta.ge\">info@aidgroup.ge<\/a>\u00a0\/ tel: (032) 2 11 06 26 or through another communication channel<\/p>\n<ul>\n<li>In case the return is initiated by the customer immediately after delivery, the case will be recorded in the information center by the courier and after that he will be given a receipt of the products\/goods.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ol>\n<li value=\"3\">\n<h2><strong><u>Products\/goods can be returned:<\/u><\/strong><\/h2>\n<\/li>\n<\/ol>\n<ul>\n<li>If the purchased products\/goods differ from the products posted\/described on the website<\/li>\n<li>If the product\/goods is damaged during transportation<\/li>\n<li>If the customer has not received the purchased products\/goods within the time specified by the delivery service after payment<\/li>\n<li>If the product\/goods has any manufacturing defects<\/li>\n<li>In exceptional cases, the return of products\/goods is possible independently of the conditions listed above, based on mutual agreement between the customer and the company.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ol>\n<li value=\"4\">\n<h2><strong><u>Products\/goods cannot be returned:<\/u><\/strong><\/h2>\n<\/li>\n<\/ol>\n<ul>\n<li>If it was airtight, and after purchase, its airtightness was broken<\/li>\n<li>If the item is made to order and fits your needs only<\/li>\n<li>If you and the company agreed in advance that you would no longer have the right to return the item, you knew this and took full advantage of the service.<\/li>\n<li>If it looks like it has been used\/used etc<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ol>\n<li value=\"5\">\n<h2><u><strong>Payment method:<\/strong><\/u><\/h2>\n<\/li>\n<\/ol>\n<ul>\n<li>The company is obliged to compensate the customer for 100% of the paid amount if: (see clause 3)<\/li>\n<li>The company will compensate the customer for the cost of the purchased products\/goods within no more than 15 working days.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ol>\n<li value=\"6\">\n<h2><strong><u>The procedure for reimbursement of the cost of transportation services:<\/u><\/strong><\/h2>\n<\/li>\n<\/ol>\n<p>The company reimburses the cost of transportation services when returning products\/goods by the user, if:<\/p>\n<ul>\n<li>The product\/goods do not correspond to the specifications posted on the website<\/li>\n<li>The product\/goods has a factory defect<\/li>\n<li>Products\/goods are damaged during transportation<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-aa917ce elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"aa917ce\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3a598a\" data-id=\"e3a598a\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-9d0bab9 elementor-widget elementor-widget-wd_text_block\" data-id=\"9d0bab9\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"wd-text-block reset-last-child text-left\">\n<p>* Note: In all cases, the products\/goods must be transported by the customer himself or he must reimburse the cost of the transportation service. The price is 10\u20be for products\/goods up to 30 kg, and 40\u20be for 30 kg and more.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Conditions for returning products\/goods: By following the rules defined by the Georgian legislation (\u201cOn Protection of Consumer Rights\u201d, which entered into law on June 1, 2022), products\/goods can be returned within 14 calendar days. The company has the right not to return the products\/goods if no more than 14 calendar days have passed. \u00a0 Rules [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-14021","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - AID Group JSC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aidgroup.ge\/en\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - AID Group JSC\" \/>\n<meta property=\"og:description\" content=\"Conditions for returning products\/goods: By following the rules defined by the Georgian legislation (\u201cOn Protection of Consumer Rights\u201d, which entered into law on June 1, 2022), products\/goods can be returned within 14 calendar days. 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